terms and conditions
Collection of Information
In order to use the Pixels and Strokes website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Pixels and Strokes is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Pixels and Strokes customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
Access to Collected Information
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Pixels and Strokes may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pixels and Strokes does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Pixels and Strokes site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.samrajya.com.au.
Pixels and Strokes Security Policy
Pixels and Strokes uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Pixels and Strokes or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Pixels and Strokes.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery and Returns
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Please note that all items are custom printed once order has been placed and printing times vary from item to item. Because of this we cannot specify time it will take to post your item. Be assured that the item will be with the professional printers as soon as the order has been placed. As a guide prints can take anywhere between 4 days to 2 weeks (for larger stretched canvases) to arrive from printers. Delivery details will be provided once the goods are posted and time of delivery will be as specified by the courier company.
As a general guideline all Australia wide deliveries should be received within 2 - 6 working days after items have been posted. Remote Australian areas might take longer, sometimes up to 15 working days.
International deliveries postage timing will vary widely depending on the actual destination, but as an approximation it can take anywhere between 7 - 14 working days for delivery after posting of goods.
For more detailed shipping timeframe after goods have been posted, please visit Australia Post website to check shipping times. All items will be shipped from Moggill, Queensland 4070.
Refund & Returns Policy